Mathias Lakshøj-Hansen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Merge only merges last comment

I can follow what you mean Matthew, but I would like the feature that Nikki suggests - being able to add comments like on side conversations. What I would appreciate would be that internal comments...

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• Mathias Lakshøj-Hansen
• Erstellt 6. Oktober 2022 12:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

I've ran into this issue a couple of times.Right now we recieve a lot of emails, up to 200, from the same sender over an hour. Most of them are caught in zendesks spam, but because there is a mailg...

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• Mathias Lakshøj-Hansen
• Erstellt 6. Oktober 2022 11:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customizing view of Incident tickets within Problem ticket

The organisation column is more essential than the description in our case.As previously stated we also use problem tickets in terms of service degradation or outage. In most cases we need to conta...

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• Mathias Lakshøj-Hansen
• Erstellt 23. September 2022 09:01
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

To chime in with the choir. We use guide to also post changelogs for our products/apps. Because of the product we provide apps for is constantly updating, so must we. If we need to create a new art...

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• Mathias Lakshøj-Hansen
• Bearbeitet 25. August 2022 09:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

I just want to add that this is the main reason we still use legacy - As long as the reply section is at the bottom our time spent on tickets will increase somewhat significantly.All our correspond...

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• Mathias Lakshøj-Hansen
• Bearbeitet 19. April 2022 09:17
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

This is one of the reasons we still use legacy, so it would be very much appriciated if this could be reverted to showing subject or the possibility of deciding what the tab shows via Admin settings.

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• Mathias Lakshøj-Hansen
• Bearbeitet 4. März 2022 13:25
• 9 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback on Zendesk Support: Don't Show Me the Last Updated Timestamp, Show Me The Last Commented

Hi C.J;I get what you mean but I would argue that it could be important to know if a ticket had gotten an update without a comment. It might be that you could have set up some automations or trigge...

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• Mathias Lakshøj-Hansen
• Bearbeitet 19. April 2022 09:18
• 0 Stimmen