Marci Abraham

1. Community
2. Feedback - Ticketing System (Support)
3. Reset Ticket Field Values for Follow-Up Tickets

Yes, having this feature would be a HUGE help to us. We have a lot of custom fields that are plain text, and these follow up tickets are very misleading. For example, we support teachers who often ...

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• Marci Abraham
• Erstellt 11. Januar 2023 22:11
• 0 Stimmen

1. Bots and automation
2. Answer Bot documentation
3. Optimizing your articles for Answer Bot

I'd like to get an answer to Jana's question too. We have a lot of articles that start with a TOC before the content. Ideally, there should be a tagging option to select which part of the article t...

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• Marci Abraham
• Bearbeitet 30. Dezember 2022 17:38
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Thanks so much Walter!

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• Marci Abraham
• Erstellt 16. Dezember 2022 01:18
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Thanks to Lou and everyone else who has contributed here. Someone (sorry I've lost track now after reading the whole thread) indicated that we need to be very careful to only trigger this ONCE. Wel...

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• Marci Abraham
• Erstellt 15. Dezember 2022 01:15
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Play Mode Not Working

This drives me absolutely batty and I finally decided to learn more about the Play feature....and I'm discovering there might be a bug? I thought it was just me not understanding the algorithm. My ...

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• Marci Abraham
• Erstellt 25. Oktober 2022 17:20
• 1 Stimme

1. Guide
2. ...
3. How to manage the help center
4. How can I authenticate users from my website to the Help Center?

Can this work with the web widget? If so, please direct me to the documentation. Thanks!

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• Marci Abraham
• Erstellt 8. Juli 2022 18:25
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Updating user's organization based on form field

Many thanks, Ahmed Zaid I appreciate the guidance and will give this a try!

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• Marci Abraham
• Erstellt 17. Mai 2022 17:45
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Need to update user's Org....somehow

To a moderator: Can the topic of this message be changed? I am not providing feedback on the developer platform. I am asking for help to accomplish a development task -- and I'm not getting any res...

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• Marci Abraham
• Erstellt 26. April 2022 23:57
• 0 Stimmen