Massimo Arrigoni

We also need this so that the CX team is quickly notified when a customer leaves a comment in the community forums (or on a Guide article). Multiple people in the CX team would be able to monitor the Slack channel, and reply to the comment.

Otherwise, as many have pointed out, the only solution is for everyone to follow all forums and articles so that they receive a notification email. Not a feasible solution.

The other alternative is to enable moderation, which is also not ideal because it creates a delay in the conversations that happen in the community.