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Jasper Gonzales

Beigetreten 27. Okt. 2021

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Letzte Aktivität 25. Nov. 2023

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KommentarSecurity and user access in Zendesk Support

What filters should be used when looking up for suspended agents?

Kommentar anzeigen · Gepostet 26. Sept. 2023 · Jasper Gonzales

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Jasper Gonzales hat einen Post erstellt

Post Q&A - Objects, workspaces, and rules

When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:

While working on this ticket we noticed that you have (x) requests that are waiting for your reply. Please go to your My Messages to check on updates.

Any suggestions on how to achieve this? Thanks!

Gepostet 10. Feb. 2023 · Jasper Gonzales

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Jasper Gonzales hat einen Post erstellt

Post Feedback - Voice (Talk)

We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.

Gepostet 02. Jan. 2023 · Jasper Gonzales

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Post Feedback - Ticketing system (Support)

Use case:
This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply.

Current process:
Agents copy billing data from contract room
Agents paste billing data to Google Sheets
Agents edit the data in Google Sheets
Agents paste the table directly to the ZD editor
Table columns are 100% expanded, no way to adjust column width

Gepostet 01. Nov. 2022 · Jasper Gonzales

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