Jasper Ian Gonzales

Notification Trigger that Includes Number of Unsolved Tickets

1. Community
2. Zendesk Suite Q&A

When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:While working on...

• Jasper Ian Gonzales
• Erstellt 10. Februar 2023 17:50
• 2 Follower
• 1 Kommentar
• 1 Stimme

More Details in Talk Tickets

Beantwortet

1. Community
2. Feedback - Voice (Talk)

We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.

• Jasper Ian Gonzales
• Erstellt 2. Januar 2023 20:28
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Adjust width of table in Support tickets

1. Community
2. Feedback - Ticketing System (Support)

Use case:This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply. Current pr...

• Jasper Ian Gonzales
• Erstellt 1. November 2022 11:13
• 2 Follower
• 1 Kommentar
• 1 Stimme