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Paul Dinculescu
Beigetreten 19. Apr. 2022
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Letzte Aktivität 19. Apr. 2022
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Hi there!
Is it possible to configure skills based routing based on organization?
For example, let's think about a VIP organization (tagged via a custom org field). I would like to assign all incoming chats from this organization to specific agents.
We have the agent workspace enabled, I assume the skills based routing in support is not applicable to chats and, the skills in chat interface have to be used, am I right?
However, the users are not tagged in support with VIP. How do we identify that an user is part of a VIP org so that it is routed correctly?
Thank you in advance!
Kommentar anzeigen · Gepostet 19. Apr. 2022 · Paul Dinculescu
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