Tom

Please let me know how to do settings for using Zendesk AI chatbot correctly.

We applied to Zendesk and got the feature to provide AI chatbot to our customers today. The widget was displayed on our Guide, but we thought it was not working correctly. Because the bot said the following message in Japanese. 
"Sorry, we were unable to answer your question. The following topic may be helpful."

Whatever the question, he answers same. How can we get the answer based on our Guide?