Ash

Barry Neary

13 years after the request. better than nothing! i'm excited =)

it is normal behavior for developers to not respond to most client comments or requests or bug reports. this includes Microsoft as well as tiny 2-person developer teams.

Fully supportive, friendly developer Teams are very rare. 

just so you know "why" Zendesk do what they do.

Hi there!

Perhaps this is a per-instance or per-customer setting, but in our instance of Zendesk, when i open Zendesk and i am offline in Chat, there will be a popup saying that opening hours are active, so that reminds me i need to login to both Chat and Talk.

hope this helps!

as someone who works in Chat and Talk, i have never been assigned a chat while in a phone call, or vice versa. 

AFAIK it doesn't show the status being changed, but it's changed "behind the scenes" (?).

Maybe this is a per-customer setting in your specific Zendesk instance?

My solution to this, as an agent, is: remove the headset while it's ringing, then when someone answers the call, put your headset back on your head.

Connecting outcall and inbound ringtone volumes are too loud – Zendesk help

Furthermore it is an annoying and unnecessary tone.

ok try being less laconic when someone's trying to help you

Frick, what happens? 

does my crx packed version work? https://easyupload.io/wqndvl

@...

well, it's still up on github

https://github.com/zendesklabs/QuickTab

A function like this is crucial.