Daniel McMillen

How do I create a report similar to the default query "Efficiency: Tickets by first reply time brackets" but instead of showing the first reply time overall I would like to see the first reply time for my business hours? I have tried using the first reply time business hours filter but it seems to show averages etc as opposed to the percentage like the original query.

I would like to see a percentage of reply times based on my business hours like the report below. For example, in this image, the 8-24h and 24h+ filter is including tickets that have come in outside of operating hours.