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AntonMi's Avatar

AntonMi

Beigetreten 30. März 2022

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Letzte Aktivität 18. Feb. 2025

OAPPS LLC - Zendesk Implementation partner

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KommentarTriggers and automations

We've built a simple  “Resurrect” app to schedule when the ticket will reopen. It may be a solution for some of the use cases highlighted here. 

Kommentar anzeigen · Gepostet 14. Feb. 2025 · AntonMi

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Community-Kommentar Developer - Zendesk SDKs

Is there progress toward a headless option? Sunshine Conversations is in maintenance mode and not recommended for new users. 

Kommentar anzeigen · Gepostet 14. Feb. 2025 · AntonMi

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KommentarZendesk messaging

Onur Okutan Yaroslav Vasiutin It's great that conversation titles are customizable and our bot can update it in real-time, depending on the intent.  Yet, we have a problem with iOS SDK. Everywhere else, the conversation Title will update in real-time, but in iOS SDK, you have to close the SDK and re-open it again - only then will the title update. Is it a known issue? 

@Yaroslav you can do it with Zendesk Support trigger and API call to SunCo API.

Kommentar anzeigen · Gepostet 30. Jan. 2025 · AntonMi

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KommentarMeasuring success

Tetiana Gron From the end-user's perspective, nothing happens. The CSAT extension won't close, and the thank you page is not presented. 
---
Update: It's fixed now

Kommentar anzeigen · Bearbeitet 05. Feb. 2025 · AntonMi

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KommentarMeasuring success

Tetiana Gron We checked CSAT today in the iOS app, and now it looks much better. Unfortunately ( only in iOS SDK ), the Submit button will register feedback but will not close the CSAT popup. 

Kommentar anzeigen · Gepostet 14. Jan. 2025 · AntonMi

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KommentarMeasuring success

We have found that in mobile SDKs survey's list of options is rendered in a Z shape, which is very confusing for our customers and looks bad. Can it be changed to the top-down order, like it's made for the web widget? 
Updateresolved

 

Kommentar anzeigen · Bearbeitet 14. Jan. 2025 · AntonMi

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KommentarUsing legacy AI agent functionality

Helvijs Vigners  make sure to use use `admin@email/token` as a user

Kommentar anzeigen · Gepostet 01. Juli 2024 · AntonMi

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KommentarUsing legacy AI agent functionality

Jourdin Binning  They use an Advanced AI ( Ultimate) bot that has a different set of features. In your case, I would suggest that to add an option, add an additional step in the flow that will prompt the users if they still have other questions.

Kommentar anzeigen · Gepostet 27. Juni 2024 · AntonMi

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Community-Kommentar Developer - Zendesk Apps Framework (ZAF)

Jake McCloskey  Our workaround was to find the user and change its role to a [Light] Agent. That helped a bit, will it work for you? 

Kommentar anzeigen · Gepostet 25. Juni 2024 · AntonMi

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Community-KommentarZendesk Support Beta - Modernized Conversational Experience

Amisha Sharma No, now it's all fine. Thank you! 

Kommentar anzeigen · Gepostet 01. Mai 2024 · AntonMi

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