Anton

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat Bot Should Check if Agent Online

Has anyone tried to use agent availability API with bot to get it? https://developer.zendesk.com/api-reference/agent-availability/agent-availability-api/introduction/

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• Anton
• Erstellt 15. September 2023 12:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Can someone clarify if messaging channels are protected against malware as well?

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• Anton
• Erstellt 5. September 2023 13:49
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the bot builder to create a social messaging bot

Any update regarding data capture for social messaging?

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• Anton
• Erstellt 28. August 2023 08:38
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

Hi Jonathan Aniano thank you for this good news - it makes things way less complicated for us. 

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• Anton
• Erstellt 16. August 2023 08:23
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

It's a nice update! Though any plans for: 1) Multilanguage support for greeting and follow-up messages. Please note a dynamic content in the greeting will silently break the configuration form in t...

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• Anton
• Erstellt 14. August 2023 12:12
• 1 Stimme

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Wants to Hit my custom api whenever user installs by zendesk support app.

... unless you have the paid app - in this case you can configure stripe webhooks. 

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• Anton
• Erstellt 2. August 2023 14:03
• 0 Stimmen

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. How much time it takes to review & list app in the zendesk marketplace..

Our latest submission took around a week to be published

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• Anton
• Erstellt 2. August 2023 09:47
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

Second migration in 5 years without proper migration tool?

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• Anton
• Erstellt 26. Juli 2023 12:48
• 8 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. About Sunshine Conversations platform access and support

Can you clarify a case ( suite Enterprise customer) 1) We use native Zendesk integration for WhatsApp for 30K MAU 2) we start using SunCo API, and connect Viber channel with <1K MAU. Will both ch...

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• Anton
• Erstellt 26. Juli 2023 12:08
• 0 Stimmen

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Image component for the new dashboard builder - Gathering interest

We use images or shapes to display flow charts with data overlay. Like that: 

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• Anton
• Erstellt 26. Juli 2023 10:26
• 1 Stimme