Anton

1. Community
2. Feedback - Ticketing System (Support)
3. Signatures in ticket comments sent via channel apps

Amisha Sharma Any feedback on this issue? 

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• Anton
• Erstellt 24. November 2022 11:09
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Notification header containing company name

You should find the trigger that sends notifications to the user and alter e-mail subject to your preferences. For your case, you can set the trigger to be {{ticket.id}} - {{ticket.title}} 

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• Anton
• Erstellt 31. Oktober 2022 05:50
• 0 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using Flow Builder to create a social messaging bot

Kevin Forero  Try to open your bot setting and check if it's connected to your WhatsApp channel. If you can't see WhatsApp channel there, make sure that the bot and WA channel are linked to the sam...

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• Anton
• Erstellt 29. Oktober 2022 04:29
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Explore live dashboard for Professional plans

Wait for a second, no live messaging data in the Professional Live dashboard 🤦‍♂️? Is it an intended limitation? 

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• Anton
• Erstellt 19. Oktober 2022 08:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Timothy  I'm supportive that we should give agents the most convenient way to work with tickets. For emails, the top-down is the traditional and most suitable way to work, at least for me. Chats -...

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• Anton
• Erstellt 23. September 2022 14:51
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

But isn't it a global trend? Here is default Gmail view

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• Anton
• Erstellt 22. September 2022 17:28
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk use significant memory when process with Safari.

In my case its 100% CPU and 1G of memory per zendesk instance. That's too much. 

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• Anton
• Erstellt 21. September 2022 09:35
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New UI Performance Issues

Safari performance is the worst in my case. Looks to be engineered this way as confirmed by support.  Chrome and Firefox are 2x better, but idling Zendesk Support with 1 open ticket consumes 25% of...

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• Anton
• Erstellt 21. September 2022 09:32
• 2 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using Flow Builder to create a social messaging bot

Ahmed Zaid You can try to use the following string. Though I'm not sure if it'll work in your setup.  %{{switchboard:passControl}}%

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• Anton
• Erstellt 13. September 2022 13:45
• 1 Stimme

1. Community
2. Feedback - Platform: Apps & Integrations
3. Don't Seem to Have Instagram as an Option for Integration

Daniela De Siena Hi, Daniela. You can use Zendesk Suite to find the Instagram DM option in Admin Center -> Messaging -> Add channel. Or you can use apps from the marketplace, e.g. our app to get In...

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• Anton
• Erstellt 12. September 2022 10:20
• 0 Stimmen