Anton
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Amisha Sharma Any feedback on this issue?
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You should find the trigger that sends notifications to the user and alter e-mail subject to your preferences. For your case, you can set the trigger to be {{ticket.id}} - {{ticket.title}}
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Kevin Forero Try to open your bot setting and check if it's connected to your WhatsApp channel. If you can't see WhatsApp channel there, make sure that the bot and WA channel are linked to the sam...
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Wait for a second, no live messaging data in the Professional Live dashboard 🤦♂️? Is it an intended limitation?
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Timothy I'm supportive that we should give agents the most convenient way to work with tickets. For emails, the top-down is the traditional and most suitable way to work, at least for me. Chats -...
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But isn't it a global trend? Here is default Gmail view
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In my case its 100% CPU and 1G of memory per zendesk instance. That's too much.
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Safari performance is the worst in my case. Looks to be engineered this way as confirmed by support. Chrome and Firefox are 2x better, but idling Zendesk Support with 1 open ticket consumes 25% of...
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Ahmed Zaid You can try to use the following string. Though I'm not sure if it'll work in your setup. %{{switchboard:passControl}}%
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Daniela De Siena Hi, Daniela. You can use Zendesk Suite to find the Instagram DM option in Admin Center -> Messaging -> Add channel. Or you can use apps from the marketplace, e.g. our app to get In...