Greg Mazurak

Ticket Assignment

1. Community
2. Feedback - Ticketing System (Support)

Hello we have a few groups other than IT in our zendesk setup.  I've recently attempted to assign tickets to people in the accounting group.  While I'm able to navigate to the accounting group and ...

• Greg Mazurak
• Erstellt 3. März 2022 21:34
• 2 Follower
• 1 Kommentar
• 1 Stimme

Changing Zendesk owner

Beantwortet

1. Community
2. Feedback - Admin Center

Our account owner has left the business and we need to make a change.  What is the process for us to get this taken care of?  I am in as an Admin, but don't have any option to change the owner it w...

• Greg Mazurak
• Erstellt 3. März 2022 19:07
• 4 Follower
• 1 Kommentar
• 1 Stimme

Question on Ticket classification based on email

1. Community
2. Zendesk Suite Q&A

Hello, I'm new to Zendesk and had some general support questions.  I don't see an email address for that, so perhaps that's my first question.  Is there a support function? On a more specific issue...

• Greg Mazurak
• Erstellt 3. März 2022 18:57
• 2 Follower
• 2 Kommentare
• 1 Stimme