Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Support 1
Beigetreten 28. März 2022
·
Letzte Aktivität 08. Apr. 2022
Folge ich
0
Follower
0
Gesamtaktivitäten
4
Stimmen
0
Abonnements
2
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Support 1
Support 1 hat einen Kommentar hinterlassen
Hi Jarrad Test,
I'm trying to generate reports for my client's closed tickets, most probably the tickets have been archived and not able to find in View.
Thanks & regards,
Steven Yeoh
Kommentar anzeigen · Gepostet 08. Apr. 2022 · Support 1
0
Follower
0
Stimmen
0
Kommentare
Support 1 hat einen Kommentar hinterlassen
Hello @... @... Matt @... @...,
I am encountered the same whereby not being able to see all closed tickets older than 120 days. Had tried a few suggestions below suggested by other community members.
a) View - customized the "view" with the following options, but no luck.
> Status less than closed
> Hours since closed less than 17520 (2 years)
b) View - not able to find the option Archive under the status option
c) Went to Explore and found out not able to customize own filters and dashboard panels. We have customer tickets added with tag upon received at Zendesk. So, we are planning to filter by specific customer tag to export the ticket details logged during a specific time frame such as 1-year time frame. Is there a way to customize the filters and dashboard panels in Explore?
Thanks & regards,
Steven Yeoh
Kommentar anzeigen · Gepostet 28. März 2022 · Support 1
0
Follower
0
Stimmen
0
Kommentare