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Chris Wisialowski

Beigetreten 10. Nov. 2021

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Letzte Aktivität 30. Jan. 2023

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Community-Kommentar Q&A - Tickets and email

Thank you!

Kommentar anzeigen · Gepostet 22. Feb. 2022 · Chris Wisialowski

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Community-Kommentar Q&A - Tickets and email

If our organization doesn't use the organizations functionality within Zendesk. is there a way that doesn't involve 3rd part apps to prevent this from happening? 

This seems to happen if another support team uses their ticket system to send us a request. 

Any insight so that we can stop this would be much appreciated. 

Thank you, 

Kommentar anzeigen · Gepostet 21. Feb. 2022 · Chris Wisialowski

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KommentarTalk basics

Something our team has been facing more and more frequently lately is a failure to auto create tickets. We use the Five9 Adapter and until very recently every ticket was auto-created as the call commenced. However, now it's inconsistent and seemingly happening at random to agents. This is causing some missed information on the ticket. 

Is there a scenario where if an agent answers the call and has a connection with an enduser where the ticket should not be auto-created? 

Kommentar anzeigen · Gepostet 26. Jan. 2022 · Chris Wisialowski

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KommentarHow to solve unexpected issues with reports

So, just to be clear, if we use the numeric field to identify account numbers, then i want to pull a report that shows, Agent A tickets for account number 12345 and see a nice view of all tickets on that account , i cant? 

Kommentar anzeigen · Gepostet 07. Dez. 2021 · Chris Wisialowski

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