Philip Gray
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Philip Gray hat einen Kommentar hinterlassen
Thanks for the response, @... The suggestion of creating views doesn't address the use case because, as you say, the chat's will only show up in a view once they've been started. The use case is fo...
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Philip Gray hat einen Kommentar hinterlassen
More than a year now since the original post on this and over 6 months since my first comment. We didn't adopt agent workspace because of this issue but there still doesn't seem to be any sign of ...
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Philip Gray hat einen Kommentar hinterlassen
We recently enabled Agent Workspace primarily for the better integration that it offered between Chat and Zendesk Support. But the changes it has made to the visitor list has meant that we're not a...
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Philip Gray hat einen Kommentar hinterlassen
We recently enabled Agent Workspace primarily for the better integration that it offered between Chat and Zendesk Support. But the changes it has made to the visitor list has meant that we're not a...
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Philip Gray hat einen Kommentar hinterlassen
Hi @..., We recently implemented Zendesk chat and were looking at the possibility of using the visitors list to initiate chats on a proactive basis. However, having just turned on agent workspace...