Yeny Lei

Hello!

Will these also disable notifications for tickets that I follow? Or just if I am an assignee?

I would like to be able to see each agent + requester +ticket in one PDF with all the CSAT submitted. Is there a way to do this?

In our company, we have to CC other people other than the requester. As an agent, I will like to be able to see if the message was sent to the person CC'ed too. Since we updated Zendesk, we cant view it. Is there a trick or a button to see it? All I can see in the drop down menu is Redact. 

Hello!

I was wondering:

1- if an agent initiates the creation of a ticket to a client, will they still be asked to provide feedback?

2- if a ticket is created on behalf of a client, but there's never an actual message sent to the client (all the comments are internal comments only), will the client get a feedback email once the ticket is closed?