Charlie Smith
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Charlie Smith hat einen Kommentar hinterlassen
I'm trying this out in my sandbox but I'm having trouble getting the signature to fire. I set up a test code to check for a tag in the ticket as you used above, but it doesn't seem to work. Here's ...
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Charlie Smith hat einen Kommentar hinterlassen
Not sure how possible this is, but I'm trying to show the average of two totals. Is there a way to have this calculated and show using the KPI visualization?
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Charlie Smith hat einen Post erstellt
Use ticket assignee ID as a placeholder
We should have the ability to use the ticket assignee's ID as a placeholder in triggers. The only one that we can use is the current user's ID, and that is not always the data that is needed.
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Charlie Smith hat einen Kommentar hinterlassen
I'm trying to do this in my query, but not having any luck. The field I am using is a drop down, so I'm not sure if I should be using something else aside from NULL.
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Charlie Smith hat einen Kommentar hinterlassen
We've had a recent issue where slack channels are not showing up when an agent clicks into side conversations. Previously, all the channels would show in a drop down but now agents have to manually...