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Adil Malik

Beigetreten 15. Nov. 2021

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Letzte Aktivität 28. Dez. 2023

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Community-Kommentar Q&A - Objects, workspaces, and rules
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I figured out that the brackets on the placeholders were causing the issue. The following resolves my request. 

"requester_language":"{% if ticket.requester.language% == 'Deutsch'%} DE {% endif %} {% if ticket.requester.language% == 'English'%} EN-US {% endif %} {% if ticket.requester.language% == 'Italiano'%} IT {% endif %} {% if ticket.requester.language% == 'Português (Portugal)'%} PT-BR {% endif %} {% if ticket.requester.language% == 'Português (Brasil)'%} PT-BR {% endif %} {% if ticket.requester.language% == 'Español'%} ES-ES {% endif %} {% if ticket.requester.language% == 'Español (España)'%} ES-ES {% endif %}",

Kommentar anzeigen · Gepostet 16. Nov. 2021 · Adil Malik

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Post Q&A - Objects, workspaces, and rules
if/else liquid markup trigger

I'm looking to send the requester's language to another app as the corresponding language code, i.e. instead of French, I will send fr. However, the following liquid markup sends fr each time, regardless of the language preference set. How can I correct this behavior? 

"requester_language":"{% if {{ticket.requester.language}}% == 'français (France)'%} fr {% elsif {{ticket.requester.language}}% == 'Deutsch' %} de {% else %} en-us {% endif %}",

Gepostet 15. Nov. 2021 · Adil Malik

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