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Emily Czechowski

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    Emily Czechowski hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Writing formulas
    4. Writing Explore formulas

    Hi all, I am wondering if it is possible to create a metric, attribute or query to identify tickets that contain certain words or strings of words? i.e. Get ticket numbers for all tickets that cont...

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    Emily Czechowski hat einen Post erstellt

    Zendesk Guide - Answerbot Explore

    Beantwortet
    1. Community
    2. Zendesk Suite Q&A

    We have the agent workspace and have switched to messaging instead of chat. Please could someone tell us how to get the click through rate, resolution rate and rejection rate when the channel is "a...

    • Emily Czechowski
    • Erstellt
    • 5 Follower
    • 3 Kommentare
    • 1 Stimme
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    Emily Czechowski hat einen Post erstellt

    Returning customers in zendesk messenger

    Beantwortet
    1. Community
    2. Zendesk Suite Q&A

    We are in the agent workspace and have switched to messenger, however we are having this issue: If a customer had a recent conversation with an agent over messenger, this was resolved and the ticke...

    • Emily Czechowski
    • Erstellt
    • 3 Follower
    • 1 Kommentar
    • 0 Stimmen
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    Emily Czechowski hat einen Post erstellt

    Answerbot for Zendesk Messenger

    Beantwortet
    1. Community
    2. Zendesk Suite Q&A

    In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you have sent an article or a final message within a flow? We are finding if cus...

    • Emily Czechowski
    • Erstellt
    • 6 Follower
    • 6 Kommentare
    • 2 Stimmen