Marcin Miodek

Our team would really appreciate such option. It's a pity that it's not available out of the box within a paid plan... 

Unfortunately, the "Cancel Ticket Submit" app that I shared above is not really that great. I have shared my feedback in a comment on the app page. 

I was searching for something similar and randomly found this, maybe you can use it? 

https://www.zendesk.com/marketplace/apps/support/195694/cancel-ticket-submit/

Wait, isn't this what we all need, just hidden under an unintuitive name? https://www.zendesk.com/marketplace/apps/support/195694/cancel-ticket-submit/ 

Please add this feature. It is not technically "undoing" the message sending as this is impossible from technical point of view, but providing a few seconds of delay between clicking the "send" button and actually sending the message. This is a standard feature in Gmail and Freshdesk. It is a life-saver. 

Manually moving 500+ articles from a single folder into different categories... 

Thank you very much for adding support for this!

Please also note that "functionality" is the quality of being functional or not. The ability to insert macros at cursor position is a "feature", not a "functionality".

Examples:

"This product offers high functionality." = it is highly useful

"We have implemented a new feature." = a new option 

Hello!

Our team would appreciate the possibility of inserting macros at the position where the text cursor is currently located. 

The current behavior is that the macros are always inserted at the end of the message.

There are some cases where agents are in the process of typing a reply and it would be very convenient to be able to insert a macro somewhere within the body of the existing message.