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Barbara Brauner
Beigetreten 16. Okt. 2021
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Letzte Aktivität 17. Mai 2022
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+1
This feature would be really useful.
Kommentar anzeigen · Gepostet 17. Mai 2022 · Barbara Brauner
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+1
This feature would be really helpful.
Kommentar anzeigen · Gepostet 13. Apr. 2022 · Barbara Brauner
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Same question. It's not just a nuisance, but really a security concern as described multiple times above.
Kommentar anzeigen · Gepostet 07. Apr. 2022 · Barbara Brauner
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- If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.
Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?
Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.
Thanks.
Kommentar anzeigen · Gepostet 09. Feb. 2022 · Barbara Brauner
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Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.
Kommentar anzeigen · Gepostet 26. Jan. 2022 · Barbara Brauner
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Hi Dane,
Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.
Thanks.
Kommentar anzeigen · Gepostet 25. Jan. 2022 · Barbara Brauner
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Very helpful, thanks a lot Elaine!
Kommentar anzeigen · Gepostet 11. Dez. 2021 · Barbara Brauner
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Hi Elaine,
Thanks for your response.
I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.
Kommentar anzeigen · Gepostet 07. Dez. 2021 · Barbara Brauner
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Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?
Thanks.
Kommentar anzeigen · Bearbeitet 03. Dez. 2021 · Barbara Brauner
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+1
That feature would be very helpful!
Kommentar anzeigen · Gepostet 17. Nov. 2021 · Barbara Brauner
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