Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Barbara Brauner's Avatar

Barbara Brauner

Beigetreten 16. Okt. 2021

·

Letzte Aktivität 17. Mai 2022

Folge ich

0

Follower

0

Gesamtaktivitäten

29

Stimmen

4

Abonnements

10

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Barbara Brauner

Barbara Brauner hat einen Kommentar hinterlassen

KommentarGeneral questions and issues about tickets

+1

This feature would be really useful.

Kommentar anzeigen · Gepostet 17. Mai 2022 · Barbara Brauner

0

Follower

4

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Reporting and analytics (Explore)

+1 

This feature would be really helpful.

Kommentar anzeigen · Gepostet 13. Apr. 2022 · Barbara Brauner

0

Follower

2

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Same question. It's not just a nuisance, but really a security concern as described multiple times above.

Kommentar anzeigen · Gepostet 07. Apr. 2022 · Barbara Brauner

0

Follower

0

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

KommentarSetting up Agent Workspace
  • If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.

Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?

Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.

Thanks.

Kommentar anzeigen · Gepostet 09. Feb. 2022 · Barbara Brauner

0

Follower

3

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

KommentarExplore recipes

Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.

Kommentar anzeigen · Gepostet 26. Jan. 2022 · Barbara Brauner

0

Follower

1

Stimme

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Hi Dane,

Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.

Thanks.

Kommentar anzeigen · Gepostet 25. Jan. 2022 · Barbara Brauner

0

Follower

0

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

KommentarExplore recipes

Very helpful, thanks a lot Elaine!

Kommentar anzeigen · Gepostet 11. Dez. 2021 · Barbara Brauner

0

Follower

0

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

KommentarExplore recipes

Hi Elaine,

Thanks for your response.

I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.

 

Kommentar anzeigen · Gepostet 07. Dez. 2021 · Barbara Brauner

0

Follower

0

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

KommentarExplore recipes

Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?

Thanks.

Kommentar anzeigen · Bearbeitet 03. Dez. 2021 · Barbara Brauner

0

Follower

0

Stimmen

0

Kommentare


Barbara Brauner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

+1

That feature would be very helpful!

Kommentar anzeigen · Gepostet 17. Nov. 2021 · Barbara Brauner

0

Follower

2

Stimmen

0

Kommentare