Barbara Brauner

1. Support
2. ...
3. General questions and issues about tickets
4. How can I view tickets I follow?

+1 This feature would be really useful.

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• Barbara Brauner
• Erstellt 17. Mai 2022 12:11
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

+1  This feature would be really helpful.

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• Barbara Brauner
• Erstellt 13. April 2022 09:31
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Same question. It's not just a nuisance, but really a security concern as described multiple times above.

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• Barbara Brauner
• Erstellt 7. April 2022 05:49
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account. Is there a plan to ...

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• Barbara Brauner
• Erstellt 9. Februar 2022 03:49
• 3 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Working with stacked charts

Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of...

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• Barbara Brauner
• Erstellt 26. Januar 2022 15:49
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Dane, Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too. Thanks.

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• Barbara Brauner
• Erstellt 25. Januar 2022 08:46
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Working with stacked charts

Very helpful, thanks a lot Elaine!

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• Barbara Brauner
• Erstellt 11. Dezember 2021 08:50
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Working with stacked charts

Hi Elaine, Thanks for your response. I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting...

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• Barbara Brauner
• Erstellt 7. Dezember 2021 01:14
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Working with stacked charts

Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option ...

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• Barbara Brauner
• Bearbeitet 3. Dezember 2021 02:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Create a trigger based on the condition if a CC matches some emailaddress

+1 That feature would be very helpful!

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• Barbara Brauner
• Erstellt 17. November 2021 01:52
• 1 Stimme