Bill Habegger
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Neueste Aktivität von Bill Habegger-
Bill Habegger hat einen Kommentar hinterlassen
Scott Allison I want to thank you for taking the time to dive into this and offer further suggestions. My earlier frustration was based on limited to no action from Zendesk. Thank you for your se...
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Bill Habegger hat einen Kommentar hinterlassen
I almost hate to say this, but I have seen a dramatic drop in False Negatives. I had over 50 in March and only have 3 so far in April. Has anyone else experienced a change? I am trying to decide...
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Bill Habegger hat einen Kommentar hinterlassen
Steven Major You need replace {{satisfaction.rating_section}} with {{satisfaction.rating_url}}. Basically what that does is sends your users directly to the survey page and does not offer them the...
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Bill Habegger hat einen Kommentar hinterlassen
I am also going through tickets manually to record the "true" ratings. One thing that has helped me is to send myself an email with every ticket that is rated "Bad" without comments. I include in...
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Bill Habegger hat einen Kommentar hinterlassen
For those experiencing this issue, is your CSAT survey email coming from support@mydomain.zendesk.com or do you have Zendesk setup to send directly using an email address from your domain such as s...
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Bill Habegger hat einen Kommentar hinterlassen
As suggested in the article, I have looked at third-party vendors for our CSAT. Some seem very promising and offer additional value beyond the ZenDesk CSAT, however, I have to pay for that value. ...
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Bill Habegger hat einen Kommentar hinterlassen
I am pretty much abandoning the use of the ZenDesk CSAT. This is unfortunate because it was one of the reasons we purchased ZenDesk. I am actually looking into other third-party apps to do CSAT s...
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Bill Habegger hat einen Kommentar hinterlassen
Andrew Dyer We were using CSAT for approximately 6-months without a single "false bad", but then this October and December, we experienced a very high rate of "false bads." Then this week it seems...
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Bill Habegger hat einen Kommentar hinterlassen
As I have worked through this issue on our end and considered ways to get around it, I have come to the realization that this is not an issue that ZenDesk can solve. The problem is 2-fold. First, ...
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Bill Habegger hat einen Kommentar hinterlassen
Does anyone have a way to determine if there are also false "Good" ratings occurring?