Greg Clapp
eGovernment systems analyst at the City of Portland, Oregon.
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Greg Clapp hat einen Kommentar hinterlassen
When an end user replies by email to a notification from a ticket that is now closed, a follow-up ticket is created, the CC list is copied to the new ticket, and a notification is sent to the CC re...
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Greg Clapp hat einen Kommentar hinterlassen
Add my large organization to the chorus of voices who really need to be able to edit closed tickets, even if it's just bulk edits to large sets of tickets and it's not super performant. We've learn...
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Greg Clapp hat einen Kommentar hinterlassen
My organization is facing the same problem. We have multiple support addresses, some of which are for city council members. There's no way we can train community members to only send requests to on...
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Greg Clapp hat einen Kommentar hinterlassen
Upvoting this. I'm currently trying to determine whether my organization can even use webhooks, given that there's no way to be alerted of endpoint failures except for someone to check the activity...
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Greg Clapp hat einen Kommentar hinterlassen
The OP is talking about maintenance on the webhook's endpoint, so this reply about Zendesk maintenance windows isn't helpful unless Zendesk API is the endpoint. I'm also curious to know how to webh...
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Greg Clapp hat einen Kommentar hinterlassen
These instructions seem flawed. It does't seem like the CC template should use the latest comment token. It needs to include the full comment thread, and especially the first comment/description. H...
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Greg Clapp hat einen Kommentar hinterlassen
Another +1 on this feature. Our support team is going to be pushing back hard with our account rep on switching over to the new Agent Workspace until we get the ability to configure the comments so...
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Greg Clapp hat einen Post erstellt
Possible to rate limit API calls per API token?
I have a process that is maxing out our API rate limit, which causes other requests made by other processes to fail. Each of those processes uses a separate API token. Is there any way to set a lim...
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Greg Clapp hat einen Kommentar hinterlassen
Interestingly, geolocation lat/lon coordinates sometimes look like credit card numbers to the redaction feature. I had to turn redaction off because it was blanking out part of my lat/lon coordinat...
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Greg Clapp hat einen Kommentar hinterlassen
I'm experiencing the same problem as Craig above. The premium sandbox documentation claims that APIs are enabled, but there is no API admin page and no way to create tokens for use in the sandbox.