Jason COCKING

1. Support
2. ...
3. General questions and issues about tickets
4. How can I view tickets I follow?

Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!

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• Jason COCKING
• Erstellt 7. März 2023 18:26
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

We have a lot of users that follow our tickets. Right now a user cannot do an export on their followed tickets.  Please add this functionality. 

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• Jason COCKING
• Erstellt 7. März 2023 18:14
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1 Our agents identify tickets by subject, not by requestor name.  We need to have the subject line in the tabs again. It is unmanageable with the ticket requestor's name.

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• Jason COCKING
• Erstellt 2. Februar 2023 15:48
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

+1 to customization of the "Follow" email. We want to be able to better control the formatting and content of these emails, specifically for our service alerts.

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• Jason COCKING
• Erstellt 4. November 2022 17:35
• 1 Stimme