Erin O'Callaghan

Hey Erin! I can't thank you enough for the explanation - so clear and effective. Really appreciate it.

I have one last hurdle however before the finish line: the data doesn't show me a percentage increase/decrease, but instead it appears to show the difference between the two values:

If we look at the example above, tech__reinstall_vcplusplus shows 100%, because it's an exact match, but in reality, I would like to display 0.0%.

With tickets tagged tech__reinstall_or_repair_dotnet, it's showing 94%, when in reality it should show -6%, and the same with auth_issue which should actually say -50% rather than 50%.

Does that make sense? Hope you can help me with this final brainteaser! :)

Thanks again.