Oliver Jackson
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Neueste Aktivität von Oliver Jackson-
How to count the # of reassigned tickets per agent
Hi,I'm trying to build a query which counts the total # of times a specific agent has reassigned a ticket to a user-group (during the previous week).I'm using COUNT(Assignee reassignments) as the m...
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Requesters can't view ticket via url included by a trigger
Hi there, Our Notify requester of comment update trigger includes a placeholder called {{ticket.url_with_protocol}}. In theory, when clicked this should take the requester to a page where they can ...