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Andy Be.

Beigetreten 03. Jan. 2023

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Letzte Aktivität 04. Okt. 2024

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KommentarWorking with articles in the knowledge base

Emily Carlson We are using a custom theme without issue. The functionality has more to do with backend database structure than front end styling. 

We signed up for the EAP on 9/25 and were accepted same/next day, but the functionality didn't show up in our Guide article interface until mid-morning on 10/3, so I would first assume there's just a processing delay rather than a compatibility issue, and give it a few days.

Kommentar anzeigen · Gepostet 04. Okt. 2024 · Andy Be.

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KommentarWorking with articles in the knowledge base

This is a wonderful update, particularly for browsing and resource workflow efficiency.

  1. Is there a way to suppress secondary/tertiary placements?
    1. in internal search results
    2. in external search results
  2. Or, is it possible to re-title secondary/tertiary placements?

We are a single-brand, multi-line, many model support group. I need to be able to recreate the same content (which applies to multiple models within a product line) in each model section, without entirely borking internal/external searchability.

Currently, it appears that the same article title will be reproduced, with only the location breadcrumb as differences. This is expected based on described functionality, but results in 5-7 of the same article in internal search results and, I assume, will eventually split external search ranking between the duplicates, resulting in lower SEO.

Kommentar anzeigen · Gepostet 03. Okt. 2024 · Andy Be.

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KommentarUsing legacy AI agent functionality

Francis Casino Any updates on how to access image assets already uploaded to the related help center as images for bot messages?

Kommentar anzeigen · Gepostet 01. Aug. 2024 · Andy Be.

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