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Dave Dyson (gmail)
Beigetreten 11. Nov. 2022
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Letzte Aktivität 17. Jan. 2025
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management. Currently an Implementation Consultant at goenvoy.co
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In case anyone else is looking at this, I'm finding that if you format your #+number test using the code span or code block formatting options in the ticket composer, the number will not render as a ticket hyperlink.
Kommentar anzeigen · Gepostet 17. Jan. 2025 · Dave Dyson (gmail)
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Dave Dyson (gmail) hat einen Kommentar hinterlassen
Have you tried adding the condition Current user - is - (end user) ?
That should prevent the trigger from firing when the updater is an admin or agent.
Kommentar anzeigen · Gepostet 18. Mai 2024 · Dave Dyson (gmail)
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I think the best way around this would be to put related reports into dashboardds, and then shared the dashboards: Sharing and publishing dashboards
Kommentar anzeigen · Gepostet 18. Mai 2024 · Dave Dyson (gmail)
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Thanks Jacob the Moderator for helping me to get this working – and just for future reference, here's how you'd get a clickable hyperlink of the ticket Subject that takes you to the ticket:
<https://yoursubdomain.zendesk.com/agent/tickets/{{ticket.id}}|{{ticket.title}}>
Kommentar anzeigen · Gepostet 16. Apr. 2024 · Dave Dyson (gmail)
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I agree with Gareth Elsby Test, and additionally -- can you use higher-resolution screenshots? These are hard to read, even when you open them in a new tab and zoom in. Thanks!
Kommentar anzeigen · Gepostet 15. März 2024 · Dave Dyson (gmail)
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Not sure - probably best to contact Zendesk Support in case they can look deeper into this: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support
Kommentar anzeigen · Gepostet 09. März 2024 · Dave Dyson (gmail)
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Hi Gabi,
If it doesn't matter what the previous Group assignment was (in other words, you want to count all tickets moving to "the group" regardless of where they came from), then you should be able to omit all the "previous value" lines entirely. The recipe you based this on was looking for tickets that were moved from one specific group to a different specific group, so in that case the previous group was important.
With all your OR statements, most of those are going to ge true for any ticket moved to "the group", and with OR statements, only one clause has to be true for the whole thing to be true.
Kommentar anzeigen · Gepostet 05. März 2024 · Dave Dyson (gmail)
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Glad to help!
Kommentar anzeigen · Gepostet 01. März 2024 · Dave Dyson (gmail)
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Hi Lloyd,
Unfortunately, you're probably not going to be able to do this in Explore -- although Organization domain is an attribute in the Tickets dataset, it's only going to be available when that organization is associated with a ticket. So if you have any organizations that aren't associated with tickets, they'll be invisible to Explore.
Your better bet will be to use the List Organizations API endpoint, and search for any results that include the following string:
"domain_names":[]
That will only be true for organizations that don't have a domain set.
Kommentar anzeigen · Gepostet 29. Feb. 2024 · Dave Dyson (gmail)
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Hi Mark,
Help center language is determined by the user's browser settings:
Kommentar anzeigen · Gepostet 29. Feb. 2024 · Dave Dyson (gmail)
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