Dave Dyson

1. Community
2. Feedback - Ticketing System (Support)
3. Require CAPTCHA verification before users can submit a form through the Web Widget.

Hey Oliver, sorry, those Announcement posts don't always stay up forever. Here's some up-to-date info on CAPTCHA: About help center spam prevention CAPTCHA FAQs

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• Dave Dyson
• Erstellt 1. März 2023 22:50
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Changing the default privacy of ticket comments

Thanks Sydney! Possibly this has changed since I gave my answer (or maybe I was wrong then). I'm not at Zendesk anymore, but I'll see if my old comment can be removed.

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• Dave Dyson
• Erstellt 1. März 2023 18:54
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Knowledge base labels

Hi Liz, You can use the List All Labels API endpoint -- if you're logged in as an agent or admin, then you can just enter https://{your subdomain}.zendesk.com/api/v2/help_center/articles/labels in ...

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• Dave Dyson
• Erstellt 8. Februar 2023 20:08
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Quotations "not working"

That's a strange one! Probably best to contact the support team directly at this point: Contacting Zendesk Customer Support

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• Dave Dyson
• Erstellt 8. Februar 2023 20:04
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Adding many users to groups via API

Hi Karan, I think you'd need to use the Search Users API endpoint, with the email address as the query, e.g. query="email:jdoe@example.com" in order to return the user record for each user, which w...

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• Dave Dyson
• Erstellt 3. Februar 2023 18:35
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Create dynamic content in bulk

Perhaps one of these marketplace apps might be of use? Bulk Macro/Dynamic Content Management Dynamic Content

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• Dave Dyson
• Erstellt 26. Januar 2023 20:10
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Why do web channel tickets have a ticket email?

Generally speaking, in order to submit a request via the web form or web widget (the two methods that result in "Web" being specified as the ticket channel in Explore) requires that the user enter ...

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• Dave Dyson
• Erstellt 23. Januar 2023 20:59
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Adding Subsections

Hi Caitlin, This might be a plan-level limitation -- adding subsections requires either the Suite Enterprise or Guide Enterprise plans (the graphic at the top of help center articles shows which pl...

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• Dave Dyson
• Erstellt 23. Januar 2023 20:52
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. "Groups" Field

HI Nayla McCarty - You can manually assign a ticket to a Group in the Assignee field -- just select the Group without also selecting an assignee: Manually assigning a ticket The Group field has a l...

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• Dave Dyson
• Erstellt 4. Januar 2023 04:29
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. ZENDESK SUPPORT : Pouvoir copier l'adresse mail depuis le chip contact de la partie destinataire

Google Translation from French: Be able to copy the email address from the chip contact of the receiving party Hello, before it was possible to copy the email address directly by right clicking on...

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• Dave Dyson
• Erstellt 3. Januar 2023 04:42
• 0 Stimmen