
Dave Dyson
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management.
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Neueste Aktivität von Dave Dyson-
Dave Dyson hat einen Kommentar hinterlassen
Hi Wendy, You may be able to make use of Single Sign-On (aka Remote Authentication) so that when your users sign in to your software, they're also authenticated into your Zendesk instance as end-u...
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Dave Dyson hat einen Kommentar hinterlassen
Hi Julia DiGregorio - To change the name of your Help Center, you'll need to go to your Guide Admin page and then follow these instructions: Updating the help center name
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Dave Dyson hat einen Kommentar hinterlassen
Hi there - "Unreplied tickets" are tickets that have not yet received a public agent response, so internal comments won't count as an agent reply. For more details, see the definitions of Unreplied...
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Dave Dyson hat einen Kommentar hinterlassen
Hi Wasim, Once you've determined the criteria of the tickets you want to see in your View, I'd suggest scrolling to the bottom of the View editing screen, and make the following choices: Under "Gr...
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Dave Dyson hat einen Kommentar hinterlassen
I'm not sure what would be causing this, but it might be helpful in troubleshooting if you added the "Article URL" attribute to the report so that shows up as a column.
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Dave Dyson hat einen Kommentar hinterlassen
Hey Charlie! Here's how the Zendesk Glossary defines "comments": When a ticket request is submitted it contains a subject and a description. All follow-up communication on the ticket is containe...
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Dave Dyson hat einen Kommentar hinterlassen
HI Eduardo, The featured articles on that page (those highlighted with ★) would be a good place to start. Alternately, the free Omnichannel Agent Learning Path at training.zendesk.com could be a mo...
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Dave Dyson hat einen Kommentar hinterlassen
Hi there! The Guide editor provides the ability to add table to Help Center articles -- this should get you started: Adding and formatting tables in help center articles
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Dave Dyson hat einen Kommentar hinterlassen
Glad I could help!
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Dave Dyson hat einen Kommentar hinterlassen
Hey Jake! The third condition, Requester is (current user), should ensure that this trigger fires only when the requester is the one who solved the ticket.