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Neueste Aktivität von illation Zendesk Team-
Hi, +1 We would like the option to either copy and paste in a different instance or export and import the bot. We test a lot of the BOTS in Sandbox and need to update the changes in the main insta...
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Hi there, does anyone know how we could restrict light agents from accessing certain attachments (such as quotations, PO's) while still being able to upload and work with photographs, for instance?
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Adding my vote to this
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Have a scenario. When the Agent accept incoming WhatsApp message, we want it to send an auto response to the end-user or customer on who will be assisting them which is assignee name. for example :...
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Our use case is a little different. The customer wants to use Zendesk for their area managers to complete a branch checklist, along with photos of any issues. Since an Explore report cannot include...
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Hi Toby, We have a customer that would be extremely interested in this functionality, exactly as you have detailed it in your response above. Do you think it likely and if so, what would be the pos...
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The live data filters are almost useless currently for the following reasons: There is no ability to multi-select / exclude (like the filters in Explore) - as we have multiple groups that form par...
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These metrics are needed for all channels, not just chat and talk. With omnichannel routing and the custom agent statuses, this should have been part of that release. Come on, Zendesk, your develop...
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The ability to drill into the agent activity from the Messaging dashboard or Live Data dashboard is all very well but how does this work in a real contact centre where they use wallboards? They wan...
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The bookmarks DO NOT work across multiple tabs, despite having Enterprise Suite and using live data filters. The live dataset is buggy and short of a lot of useful data