Zendesk Team

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Zendesk Live Dashboard: Data Filters

The live data filters are almost useless currently for the following reasons: There is no ability to multi-select / exclude (like the filters in Explore) - as we have multiple groups that form par...

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• Zendesk Team
• Erstellt 19. Oktober 2022 13:18
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

These metrics are needed for all channels, not just chat and talk. With omnichannel routing and the custom agent statuses, this should have been part of that release. Come on, Zendesk, your develop...

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• Zendesk Team
• Erstellt 19. Oktober 2022 08:16
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

The ability to drill into the agent activity from the Messaging dashboard or Live Data dashboard is all very well but how does this work in a real contact centre where they use wallboards? They wan...

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• Zendesk Team
• Erstellt 19. Oktober 2022 08:10
• 1 Stimme

1. Explore
2. ...
3. Creating dashboards
4. Working with dashboard bookmarks

The bookmarks DO NOT work across multiple tabs, despite having Enterprise Suite and using live data filters. The live dataset is buggy and short of a lot of useful data

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• Zendesk Team
• Erstellt 12. August 2022 08:54
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Live data filtering

This same issue is causing the live data dashboards to be unusable in our customer environments that have multiple brands and departments. The fact that the Live Data filter only allows a single de...

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• Zendesk Team
• Erstellt 18. Juli 2022 08:35
• 1 Stimme