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Beigetreten 01. Dez. 2021

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Letzte Aktivität 15. März 2023

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KommentarSlack integration

I just updated the integration a few days ago, and it seems to work with a small problem. All updates to existing tickets are put in a thread in Slack, and it makes the updates look quite confusing.

The "title", if I can call it that, of each update sent to Slack has therefore two lines - something like this:

replied to a thread: An Open ticket has been updated by Agent A
A Pending ticket has been updated by Agent B

My successor owner of this support system is quite unhappy at the unclearness of it, and I am now being asked to "fix" this behaviour.
So the difference I notice from the old behaviour to the new one is that, in the new one, all new messages are put into these threads in Slack. And this is new. Can it be changed to the old behaviour in some way, so all messages in Slack are independent from each other?

Kommentar anzeigen · Gepostet 15. März 2023 · Jira-Bot

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KommentarSlack integration

I have changed my Zendesk agent's name and email address, and now I want this name change to show in the Slack interaction.

But this is not happening. The account's old name keeps showing in the Slack updates, instead of the new one.

I have been up and down all over the integration, and I can't fins any place where this is "hard coded" or any such thing. Is this coded into the integration when it gets created the first time? Or is there a way for me to achieve this - other than tearing down the current integration and start over? (problem here is that I don't have admin rights to the Atlassian side, and it will probably take me a long time to  coordinate with other admins for this to happen).

Kommentar anzeigen · Gepostet 10. März 2023 · Jira-Bot

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KommentarEnd users and organizations

How do I unfollow this SPAM infested thread?

Don't want more such emails as the above.

Never mind. I found out! :P

Kommentar anzeigen · Bearbeitet 01. Dez. 2021 · Jira-Bot

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