Jamie Martin

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Integrate Chat Monitor into Agent Workspace

Is there an update about this and when this will be made available in ZD Explore?

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• Jamie Martin
• Erstellt 25. Oktober 2021 22:40
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Any updates to this? Sound notifications aren't working at all regardless of transfer, accepting new chats, or servicing ongoing chats. 

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• Jamie Martin
• Erstellt 21. Oktober 2021 17:41
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Chat queue in new agent workspace

My account is seeing the same thing. What is being done about this? Our team is missing chats and responses are delayed and your company seems to just throw articles at us to figure it out ourselve...

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• Jamie Martin
• Erstellt 21. Oktober 2021 17:23
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Chat Sound Notifications

Our team is no longer receiving any notifications on chat (agent workspace) even when the chat window is reduced. I've had multiple tickets submitted (one from Monday that still has not received an...

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• Jamie Martin
• Erstellt 21. Oktober 2021 17:22
• 2 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Excluding tickets closed by merge

I also created this custom metric in my reports but how to I utilize this so that it automatically removes these tickets from my retention rate for instance? I don't want the closed by merged ticke...

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• Jamie Martin
• Erstellt 7. Oktober 2021 20:39
• 0 Stimmen

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Is there a workaround for a team lead jumping into an active chat? The instructions above indicate that the agent will have to route the chat to the team lead but only if they are "active." Since o...

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• Jamie Martin
• Erstellt 12. August 2021 18:10
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Bring additional customer information from chat into the new agent workspace

Any update on this? And is the IP address from the customer also not available?

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• Jamie Martin
• Erstellt 9. August 2021 22:25
• 1 Stimme