tim.sulzberger

1. Community
2. Success with Zendesk
3. How do you gather Feedback that comes in your tickets?

Hi Anastassia, I’ve got a couple of suggestions that you might be interested in. A few options I’ve used: - create a custom feedback field for users with cascading, nesting fields. Using the “::” w...

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• tim.sulzberger
• Erstellt 2. November 2023 00:35
• 3 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Hi, I'm wondering how Omnichannel routing might work with non Zendesk talk implementations? I saw the Limitations listed in the article about Talk API's, does that rule out telephony services such ...

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• tim.sulzberger
• Bearbeitet 14. Juni 2023 23:51
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Real time Voice transcription

We will also benefit from native call transcription. It is an enabler for further auto sentiment and automated summarisation

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• tim.sulzberger
• Erstellt 21. April 2023 03:48
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Feature request: Zendesk Talk - set maximum queue wait time per number

We would also benefit from this enhancement. It's quite baffling that it's not a feature already, as it creates a limit for sharing the zendesk instance across multiple teams. Universal max wait ti...

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• tim.sulzberger
• Erstellt 21. April 2023 03:24
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Thank you Miranda Burford, I should have been more specific - yes we are needing the ability to do it per page. We'll be keen to see it in a future release

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• tim.sulzberger
• Erstellt 5. April 2023 03:51
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi, we recently launched messaging and would also benefit from this feature. It works so well when we contact Zendesk support. We have customers and clients who repeatedly use the widget for separa...

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• tim.sulzberger
• Bearbeitet 30. März 2023 23:55
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

+1 on this too

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• tim.sulzberger
• Erstellt 29. März 2023 03:51
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Thank you Miranda Burford, that is good news for us.  I wondered about the ability to OFFSET the widget too? Is that also planned? We had that ability previously. We used it on pages where we had U...

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• tim.sulzberger
• Erstellt 24. März 2023 05:24
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi Miranda Burford, I wondered if a release has been set for the show/hide API's within messaging? We'll benefit from this as we needed to remove the widget completely from certain company pages du...

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• tim.sulzberger
• Erstellt 23. März 2023 03:32
• 0 Stimmen