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Nick Meisenheimer

Beigetreten 19. Okt. 2022

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Letzte Aktivität 09. Dez. 2024

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Community-Kommentar Q&A - AI and automation

Is this planned work? It would be very important to us to have such a feature?

Kommentar anzeigen · Gepostet 09. Dez. 2024 · Nick Meisenheimer

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Community-Kommentar Feedback - Reporting and analytics (Explore)

I've created a ticket as I am having this issue. It is incredibly frustrating and massively slows down my team. 

Kommentar anzeigen · Gepostet 30. Juli 2024 · Nick Meisenheimer

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Community-Kommentar Feedback - Zendesk AI and automation

it would be really nice to be able to notify customers for updates only on specific days.

Example:
- we work with developers that generally only work M-F 9:5
- we'd like to send them update reminders on any week day that isn't Monday
- we find that our automated reminders can increase requester anxiety and trigger unwanted behaviors and agitation on their part.
- simply modulating the duration without any recognizance of "day of the week" isn't going meet our needs

Kommentar anzeigen · Gepostet 07. Feb. 2024 · Nick Meisenheimer

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KommentarAttachments and CCs

In light of the recent Okta breach will you be surfacing a way for folks to remove attachments from tickets that are Closed? I am thinking specifically of HTML Archives.

Dave Dyson (gmail)

Kommentar anzeigen · Gepostet 24. Okt. 2023 · Nick Meisenheimer

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Community-Kommentar Developer - Zendesk Apps Framework (ZAF)

Thanks Zach Anthony - looking forward to it

Kommentar anzeigen · Gepostet 22. März 2023 · Nick Meisenheimer

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Community-Kommentar Developer - Zendesk Apps Framework (ZAF)

Hi Eric Nelson Zach Anthony I just want to chime in on this request and say that the changes to 1st part cookie storage rules have more or less locked our team into using Firefox with some essential internal tooling we developed for Zendesk.

We'd love for this permission to be added to the sandbox property for iframes, even if it's just available for private apps.

Given that the request itself requires 1) user interaction, 2) some kind of consent to move forward I feel as though the inclusion of the permission is fairly safe. Especially when you couple it with CORS restrictions.

I've escalated our request to our AE Sara Baca but would love the opportunity to discuss this further as we've got a build waiting to be deployed as a private app that is just waiting on these permissions.

Kommentar anzeigen · Gepostet 21. März 2023 · Nick Meisenheimer

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Community-Kommentar Feedback - Ticketing system (Support)

I noticed that typing out markdown syntax for inline images no longer works:

![img](https://link.to.an.example.com/file.png)

It looks like I need to copy this syntax into another text editor and then paste it into Zendesk for the Agent Workspace editor to pick it up - am I missing something?

 

Kommentar anzeigen · Gepostet 19. Okt. 2022 · Nick Meisenheimer

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