Jason Kral
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Neueste Aktivität von Jason Kral-
Jason Kral hat einen Post erstellt
Custom Ticket Statuses - Ticket Status vs Status Category shown in views
We would prefer to see the ability to determine whether the Ticket Status or the Status Category will be shown in the Agent view. We have created several custom Open statuses in our system, with th...
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Jason Kral hat einen Kommentar hinterlassen
Adding to this, as this is something that we are looking to do but am not finding any options to set the context panel as open / expanded by default
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Jason Kral hat einen Post erstellt
Incorporate Guide Search into Flow Builder
We would love to see a way to incorporate the Article search functionality from the Classic Web Widget into Messaging and the Flow Builder tool. We have a vast knowledge repository and a wide a...
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Jason Kral hat einen Kommentar hinterlassen
Adding to this conversation, as this would be very useful for our Organization but does not seem yet to be a feature.
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Jason Kral hat einen Kommentar hinterlassen
Our team has made a similar request, in that they would like to see Side Conversations depicted as a different color. Currently, these are the same color as internal comments and it can be chall...
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Jason Kral hat einen Post erstellt
Drill Down Feature Improvement
I would like to see some feature enhancements to the Drill-In feature. A double-click into a data bar or a pie wedge is much more user-friendly (and requires no training) if reports are to be expos...