Victor Brandao

Hello everyone,

I'm having some trouble to set-up some conditions for a trigger to send notifications to Slack when a specific agent is mentioned on Zendesk. The agent's Zendesk alias is Ana, so I created some conditions to find private comments with comment text containing Ana. However, this trigger is also firing when words like manager or Canada are used in the comments.

I tried to change the field comment text to "Ana", but then the trigger is not firing when agents mention her (using @Ana). Is there any workaround for this situation?