Michael Chen

Hi Greg Katechis

I just wanted to bump this ticket as we're experiencing the same thing. We're using the Ruby client  to interact with the Zendesk API and we're deleting tickets via ZendeskAPI::Ticket#delete.

We're also getting a 

Status 422 {\"error\"=>\"RecordInvalid\", \"description\"=>\"Record validation errors\", \"details\"=>{}}

response back from Zendesk for a handful of tickets, with no other metadata to help us investigate on our end. This has happened once on May 9, 2022 and 5 times on May 18, 2022.

Our operation does a retry and that retry job does succeed. I did validate on the Zendesk UI that I can no longer see these tickets, but I'd appreciate it if you could also confirm that these tickets were fully deleted on Zendesk's backend. 

Let me know if I can help provide any more details. 

I appreciate you looking into this for us!

- Michael