Hawk Swearingen
I am a CRM Operations Specialist at Simpli.fi, a leading digital advertising technology company based out of Fort Worth, TX. Currently Support and Explore Certified.
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Upvoting this post as it is an issue we constantly deal with in our organization. We have sales members who email into our support addresses, but our actual clients are CC'd on the emails they send...
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For those that are wondering if you can bulk update Checkbox org fields, it's just a True/False value. You'll use the same header style as "organization_fields.<field key>"True = CheckedFalse = Unc...
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We just ran into a case in which we want to send periodic updates to the incident tickets straight from the problem ticket, but this isn't available as comments on the problem ticket are only pushe...
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Whitney Whitmoore Here's an example of how we have set one of our notifiers up: { "attachments": [ { "fallback": "&amp;amp;amp;amp;amp;lt;View Ticket - {{ticket.link}}&...