Hawk Swearingen
I am a CRM Operations Specialist at Simpli.fi, a leading digital advertising technology company based out of Fort Worth, TX. Currently Support and Explore Certified.
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Neueste Aktivität von Hawk Swearingen-
Setting Up a Slack Notifier with Zendesk Webhooks
With HTTP targets being depreciated within the Zendesk system, I wanted to post an updated article on how to create a notifier in Slack when certain criteria is met on Zendesk tickets Where to St...
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Side Conversations to stay open on tickets when creating them
Feature Request Summary: Zendesk should allow side conversations that are being created in a ticket to stay in their edit state when navigating to another ticket within Zendesk. Description/Use ...
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Forwarding Multi-Threaded Emails into Zendesk from Personal Email
We recently ran into an issue where our team wants to forward emails from our sales members (who we have as end users) that end up in their personal email (gmail) into Zendesk. These emails aren't ...
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Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace
AbgeschlossenRecently, our team migrated over to the Zendesk Agent Workspace. One of the difficulties we found was being able to see who outgoing emails were sent to, as there is no "show more" button under the...
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Restricting Notes on articles to specific user groups
Our team uses Paligo to publish documents to our Help Center. Within Paligo, you're able to publish certain portions of an article to certain user segments defined in the Help Center, but when you ...