Anastasia Kachanova

Video is private and cannot be accessed.

Video is restricted and not accessible.

Shawna James  could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024? 

Shawna James could you please advise if you have any update on this one?

@zendesk any updates on this one?

Hi Sean,

Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes. 

Will be beneficial to have it available as part of native UI. 

Hi Sean,

Would we be able to test new feature without add-on? 

In our case we already have long list of views for agents to use.

Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs. 

Hi Arpan,

In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.

Thanks