Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Dean's Avatar

Dean

Beigetreten 30. Nov. 2021

·

Letzte Aktivität 30. Nov. 2021

Folge ich

0

Follower

0

Gesamtaktivitäten

2

Stimmen

0

Abonnement

1

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Dean

Dean hat einen Kommentar hinterlassen

KommentarBuilding reports

Hi,

We are trying to report on agents' first response time, however, we have found out that the Agent's Waiting time (Agent's Engagements first response time) within the Chats transferred from Bot to the Agent are calculated from the visitor's first message after the transfer and the agent's first response to that message. I wonder if there is any way to count the time between the transfer and the Agents' first response after the transfer (to be more specific, Bot's last response and agent's first message).

Thanks!

Kommentar anzeigen · Gepostet 30. Nov. 2021 · Dean

0

Follower

1

Stimme

0

Kommentare