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Dat (Dan) Le hat einen Kommentar hinterlassen
Thanks for following up, @.... I can't think of any other items that we need outside of the ones you listed for the data set. Thank you!
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Dat (Dan) Le hat einen Kommentar hinterlassen
Ayush, if I'm not mistaken, the screenshot you provided is actually the agent's IP and meta information that is shown in the events section of Agent Workspaces, rather than the customer's.
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Dat (Dan) Le hat einen Kommentar hinterlassen
This is a great idea and would be a critical piece of functionality. Currently, we have to rely on our agents monitoring incoming chats and the current wait time, then collectively going invisible....
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Dat (Dan) Le hat einen Post erstellt
Unable to use Side Conversations to send Slack messages to individuals (via DM) or tag individuals
Currently, the Side Conversations feature allows us to post messages to a Slack channel and tag a group handle, but does not allow the following: Sending a DM to an individual (or multiple individ...
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Dat (Dan) Le hat einen Post erstellt
Ratings Requests
When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears in the transcript; oftentimes, this causes agents to accidentally request tw...