Bex Heenan
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Bex Heenan hat einen Kommentar hinterlassen
Hi, Is it possible to unblock/allow tickets to be created from a domain, based on the subject text? We have a lot of customers send through Remittance emails which seem to be marked as spam by Zend...
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Bex Heenan hat einen Kommentar hinterlassen
Hi there! Is there a way to do this on a brand by brand basis? Thanks!
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Bex Heenan hat einen Kommentar hinterlassen
Hi Ifra, Thanks so much for your help! The second option worked for us in this case - thanks again! :) Bex
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Bex Heenan hat einen Post erstellt
CSS for Articles - Increasing image width allowance
BeantwortetHi all, I was wondering if anyone can help me with how to increase the width of images / screenshots allowed in articles please within the CSS? I've been unable to figure it out and I couldn't spot...
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Bex Heenan hat einen Kommentar hinterlassen
Hi there, Is there a way to schedule a delivery which links to the dashboard itself, rather than an image/PDF, so that staff are reminded that an updated report is available, but can still use the ...
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Bex Heenan hat einen Kommentar hinterlassen
Hi, can I ask what the formula is for the Chat Duration on the Individual Agent report please? I'm getting a different figure when using the default Average Chat Duration in Explore, which is: VALU...
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Bex Heenan hat einen Post erstellt
Apostrophe in Email Addresses Prevents Access
We'd like to post the request for apostrophe's to be recognised in customer email addresses. Unfortunately, this is rendering our widget unusable for customers with these characters in their email ...
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Bex Heenan hat einen Kommentar hinterlassen
Hi there, Is there a way to have this timeout after a agent has closed the chat from our end, rather than when we're offline? We wouldn't want to just cut chats off when we switch to Invisible. For...
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Bex Heenan hat einen Kommentar hinterlassen
All sorted now, thanks Dave!
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Bex Heenan hat einen Kommentar hinterlassen
Hi Gail, We've tried to set up your example above, but it's email generic details about the ticket, rather than the transcript. I've copied our trigger below, could you let us know if we're missing...