Sadia

Hi @...! 
Thank's for answering my question. 
If the additional information is already there, how come that can't be added as the requester? 
Having the person who installed the app's name on every comment/internal note is not optimal. 
It seems like this has been requested over and over again for several years by other on the community. :)

All the best, 
Sadia

Hi! 
When will you add the ability to see who's created an internal note from Slack? 
Since the person commenting on a ticket created in Slack might not always have Zendesk access, this poses a problem for us. I would wish that the integration worked both ways so that you were able to see the name of the commenter in Zendesk internal notes and the username of who's replying on Slack. This way the communication would be clear.