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Nino Callueng

Beigetreten 16. Okt. 2021

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Letzte Aktivität 25. Juli 2023

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Community-Kommentar Feedback - Help Center (Guide)

Do we have update on this?

Kommentar anzeigen · Gepostet 25. Juli 2023 · Nino Callueng

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Community-Kommentar Q&A - Chat, messaging, and widgets

HI Ahmed,

Love the update! Will it also show if a chat was offered to mutiple agents?

Kommentar anzeigen · Gepostet 24. Mai 2023 · Nino Callueng

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Post Q&A - Chat, messaging, and widgets

Hi,

Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. 

However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared. 

Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed? 

It's basically their word vs what is in Zendesk but incomplete. 

Gepostet 29. Apr. 2023 · Nino Callueng

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Community-Kommentar Feedback - Apps and integrations (Platform)

Is there an update if this will be rolled out? Thank you!

Kommentar anzeigen · Gepostet 13. Feb. 2023 · Nino Callueng

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Everyone,

Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.  

Kommentar anzeigen · Gepostet 13. Feb. 2023 · Nino Callueng

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Post Feedback - Ticketing system (Support)

Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.

Gepostet 24. Nov. 2022 · Nino Callueng

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Community-Kommentar Feedback - Ticketing system (Support)

Is this feature available too in the Side Conversation especially if it is connected to slack?

Kommentar anzeigen · Gepostet 24. Nov. 2022 · Nino Callueng

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KommentarSetting Guide roles and permissions

Hello,

Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? 

Hoping to hear from you soon. 

Kommentar anzeigen · Gepostet 27. Sept. 2021 · Nino Callueng

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