Tammy Larson

The sound notification and accept button are important to ensure we don't miss the transferred chat.  Right now without the sound or accept, it's easy to miss when a chat is transferred which is horrible customer service.  We also need visibility of the customers in queue with the ability to grab a chat when we have a returned customer.  We lose chats often so we need to be able to grab them from the queue so they don't have to wait to be served.