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Stella Kang

Beigetreten 26. Okt. 2021

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Letzte Aktivität 11. Okt. 2023

Folge ich

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Community-Kommentar Feedback - Voice (Talk)

We are also not using Omnichannel routing or Unified Agent Status.

Kommentar anzeigen · Gepostet 30. Aug. 2023 · Stella Kang

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Community-Kommentar Feedback - Voice (Talk)

Rebecca Knudson no, Zendesk was unable to meet our needs. 

Kommentar anzeigen · Gepostet 25. Aug. 2023 · Stella Kang

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Community-Kommentar Feedback - Voice (Talk)

Couldn't agree with you more, Matt Davis!

Kommentar anzeigen · Gepostet 07. Aug. 2023 · Stella Kang

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Community-Kommentar Feedback - Voice (Talk)

@... This was stated to me in case #11719874.

Kommentar anzeigen · Gepostet 20. Juli 2023 · Stella Kang

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Post Feedback - Voice (Talk)

At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.

There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.

Gepostet 17. Juli 2023 · Stella Kang

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Community-Kommentar Feedback - Ticketing system (Support)

Agree this is much needed! Thank you.

Kommentar anzeigen · Gepostet 20. Mai 2023 · Stella Kang

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Community-Kommentar Feedback - Voice (Talk)

Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

Kommentar anzeigen · Bearbeitet 07. März 2023 · Stella Kang

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KommentarRouting

Thanks Vio H.

So this doesn't work if you only use Chat?

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Stella Kang

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KommentarRouting

I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Stella Kang

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