Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Andrew Kenny's Avatar

Andrew Kenny

Beigetreten 01. Dez. 2022

·

Letzte Aktivität 03. Juni 2024

Folge ich

1

Follower

0

Gesamtaktivitäten

40

Stimmen

11

Abonnements

13

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Andrew Kenny

Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Tickets and email

I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.

Kommentar anzeigen · Gepostet 16. Nov. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.

Kommentar anzeigen · Gepostet 15. Nov. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!

Kommentar anzeigen · Gepostet 09. Okt. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

;)

Kommentar anzeigen · Gepostet 03. Aug. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

I agree that adding CC's with triggers would be hugely helpful.

Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.

Kommentar anzeigen · Bearbeitet 03. Aug. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.

I agree, looking forward to Zendesk's forthcoming fix.

Kommentar anzeigen · Bearbeitet 05. Juli 2023 · Andrew Kenny

0

Follower

1

Stimme

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

An Add CC trigger action would be exactly what I'm looking for too!

Kommentar anzeigen · Gepostet 28. Apr. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Tickets and email

Understood, thanks Dane. I've got some more learning about webhooks to do.

Kommentar anzeigen · Gepostet 13. Apr. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Help center and community

Kommentar anzeigen · Gepostet 10. Apr. 2023 · Andrew Kenny

0

Follower

0

Stimmen

0

Kommentare


Andrew Kenny hat einen Post erstellt

Post Q&A - Tickets and email

I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.

Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?

Gepostet 23. März 2023 · Andrew Kenny

1

Follower

4

Stimmen

4

Kommentare